Terms of Service

Terms of Service

Last Updated: 09/28/2026

These Terms of Service (“Terms”) govern your use of the services provided by City Creek Window Cleaning, Inc., including our website, customer communications, and text-messaging program.

By requesting, using, or participating in our services or messaging program, you agree to these Terms. If you do not agree, please do not use our services or enroll in our messaging program.

1. Business Information

Business name: City Creek Window Cleaning, Inc.
Trade or brand name: City Creek Window Cleaning, Inc.
Business address: 4318 Fernwood Drive, Taylorsville, UT 84123
Telephone: (801) 261-5565
Email: ccwc@citycreekwindowcleaning.com
Website: www.citycreekwindowcleaning.com

2. Description of Our Services

City Creek Window Cleaning, Inc. provides residential and commercial window cleaning services.

Our services may include:

• Scheduling and appointment coordination;
• Estimates, quotes, and proposals;
• Service updates and arrival notifications;
• Customer support and responses to inquiries;
• Invoices, payment reminders, and account-related notices;
• Follow-up communications regarding completed or requested services; and
• Promotional messages, where permitted and where you have provided the required consent.

Specific services, prices, timelines, and project terms may be described in a separate estimate, proposal, work order, invoice, or service agreement.

3. SMS/Text-Messaging Program

Our SMS/text-messaging program is operated under the name City Creek Window Cleaning, Inc.

By providing your telephone number and opting in to receive text messages from us, you consent to receive recurring text messages from City Creek Window Cleaning, Inc. concerning our services and your relationship with us. These messages may include:

• Appointment confirmations and reminders;
• Scheduling and rescheduling information;
• Technician or employee arrival updates;
• Service-status notifications;
• Estimates, invoices, and payment-related communications;
• Customer-service messages;
• Responses to your questions; and
• Promotional or special-offer messages, if applicable and separately authorized where required.

Consent to receive marketing text messages is not a condition of purchasing goods or services. You may still contact us by telephone, email, website, or other available methods.

4. Message Frequency

Message frequency varies based on your interactions with us, the services you request, your appointments, and your communication preferences. You may receive multiple messages during an active project or appointment period and fewer messages at other times.

5. Message and Data Rates

Message and data rates may apply. Your wireless carrier may charge fees for text messages or data according to your mobile-service plan. We are not responsible for carrier charges, network delays, delivery failures, or other charges imposed by your wireless provider.

6. How to Opt Out

You may stop receiving text messages at any time by replying STOP to one of our text messages. After you send STOP, we may send one confirmation message and will then stop sending further messages unless you separately opt in again or a message is necessary to complete a transaction or provide a service you have requested.

You may also contact us using the information in Section 1 to request removal from our messaging program.

Opting out of promotional messages may not prevent us from sending essential, non-promotional communications related to an active transaction, appointment, account, safety matter, or service you have requested, where permitted by law.

7. Getting Help

For help with our text-messaging program, reply HELP to any message or contact us at:

Phone: (801) 261-5565
Email: ccwc@citycreekwindowcleaning.com
Mailing address: 4318 Fernwood Drive, Taylorsville, UT 84123

8. Eligibility and Accurate Information

You agree to provide accurate, current, and complete information when requesting our services or enrolling in our messaging program. You represent that you are authorized to provide the telephone number you submit and that you will notify us if the number is reassigned, disconnected, or no longer under your control.

Our messaging program is intended for individuals who are legally permitted to use the telephone number provided and who can enter into a binding agreement under applicable law.

9. Customer Responsibilities

You agree to:

• Provide reasonable and safe access to locations where services are scheduled;
• Provide accurate information needed to perform the requested services;
• Follow applicable instructions provided by our personnel;
• Treat our employees, contractors, and service partners respectfully;
• Pay all agreed charges when due; and
• Notify us promptly of any change affecting a scheduled service.

We may be unable to provide or complete services if conditions are unsafe, access is unavailable, required information is missing, or circumstances outside our reasonable control prevent performance.

10. Estimates, Scheduling, and Payment

Unless otherwise stated in writing:

• Estimates and quotes may be based on the information available when prepared and may change if the scope or conditions of work change;
• Appointment times are estimates and may be affected by traffic, weather, emergencies, prior appointments, supply issues, or other circumstances;
• Additional work or charges will be communicated when reasonably practicable;
• Payment is due according to the applicable estimate, invoice, work order, or service agreement; and
• You are responsible for providing accurate payment information and paying applicable taxes, fees, and approved charges.

Any service-specific terms in a signed agreement, accepted estimate, or work order may control if they conflict with these general Terms.

11. Prohibited Use of the Messaging Program

You may not use our messaging program to:

• Provide a telephone number that you do not own or have permission to use;
• Send fraudulent, abusive, threatening, unlawful, or harassing communications;
• Interfere with the operation of the messaging service;
• Attempt to gain unauthorized access to our systems or accounts; or
• Violate applicable laws, carrier rules, or these Terms.

We may suspend or terminate messaging to any number if we reasonably believe the messaging program is being misused or if continued messaging could violate applicable requirements.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy, available at:

https://citycreekwindowcleaning.com/privacy-policy/
Please review the Privacy Policy to learn how we collect, use, disclose, retain, and protect personal information.

13. Third-Party Services and Carriers

Our website, scheduling systems, payment services, messaging platforms, and other business systems may be provided or supported by third-party service providers. Wireless carriers and other third parties may also affect message delivery.

We do not guarantee that every message will be delivered, delivered immediately, or delivered without interruption. We are not responsible for failures or delays caused by wireless carriers, internet providers, third-party platforms, device settings, geographic limitations, or circumstances outside our reasonable control.

14. Intellectual Property

Unless otherwise stated, our website, business name, logos, text, graphics, and other content are owned by or licensed to City Creek Window Cleaning, Inc. You may not copy, modify, distribute, sell, or commercially exploit our content without our prior written permission.

15. Disclaimers

To the extent permitted by law, our services and website are provided subject to the applicable estimate, proposal, work order, or service agreement. We do not guarantee that our website, communications, or messaging program will always be uninterrupted, error-free, secure, or available.

Nothing in these Terms limits rights or remedies that cannot legally be waived or limited under applicable law.

16. Limitation of Liability

To the extent permitted by applicable law, City Creek Window Cleaning, Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website, services, or messaging program.

Any additional limitation of liability, exclusion, or remedy will apply only to the extent permitted by applicable law and any written service agreement between you and [Business Name].

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, messaging practices, business operations, or legal requirements. We will post the updated version on this page and revise the “Last Updated” date.

Your continued use of our services or messaging program after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by law.

18. Suspension or Termination

We may suspend or terminate your access to our services or messaging program if:

• You violate these Terms;
• You provide inaccurate or unauthorized information;
• You fail to pay amounts due;
• Continued service would create a legal, safety, security, or operational concern; or
• We discontinue the applicable service or messaging program.

You may stop using our services or opt out of text messages at any time, subject to any outstanding payment or contractual obligations.

19. Governing Law

These Terms will be governed by the laws applicable in the State of Utah, without regard to conflict-of-law principles, unless applicable law requires otherwise. Any dispute-resolution or venue provisions should be reviewed and customized by a qualified attorney before publication.

20. Contact Us

If you have questions about these Terms, our services, or our text-messaging program, contact us:

City Creek Window Cleaning, Inc.
Address: 4318 Fernwood Drive, Taylorsville, UT 84123
Phone: (801) 261-5565
Email: ccwc@citycreekwindowcleaning.com

Text-message support: Reply HELP to any message.
To unsubscribe: Reply STOP to any message.